Weirdly, I can't delete my account online.

For unknown reasons (ahem), the page one would normally use to cancel a WoW subscription isn't working. Saving this to try again later — this is what I'm C&Ping into the field. (And, okay, full disclosure: I'm canceling my second account, not the main account. Yet.)

I'm horrified by RealID becoming mandatory on the official forums, where people are often referred by support — in other words, if we encounter a bug or technical problems, we're required to link our real names to an MMO in a worldwide public forum to get help. It was bad enough that RealID didn't offer the ability to have an official, perhaps difficult-to-change pseudonym, but this is over-the-top. Privacy may be more and more an illusion these days, but that doesn't mean I need to pay money to give it up.

Believe it or not, I am actually less inclined to call and speak to a representative to make this happen — whenever I've had two accounts and needed to close one of them in the past (credit cards, etc.), the phone representatives have mucked it up. (I once had a support rep inadvertently close my main credit card while supposedly closing one I wasn't using. I gave them my credit card number, of course — the one I wanted closed, not the other one handled by that banking institution — but…)

(Incidentally, if anyone has suggestions for what to file this under, I'm all ears. I've been categorizing my complaint under [Support Issues] -> [Terms of Use/EULA disagreement], but is there a better place?)

ETA, from Twitter: What a surprise, the support line for cancelling your account is FULL and they tell me to post on the forums. So even if I called, they'd just… tell me to post on the forums. This is stunningly bad customer service, guys.

ETA 2: From a cached post on Google that has since been removed from the official forums (and why it was removed, I don't know), discovered that part of what breaks the "cancel subscription" page is going over the character limit in the comments box. My 514-character initial comment did not go through, but my 400-character comment did. My second account is now deactivated, and expires 7/29. My next billing date for my primary account is 7/26, by which time I'm really hoping they'll have some response to the public outcry.

Here's what I eventually sent (a shortened version of the above):

It was bad enough that RealID didn't offer the ability to have a pseudonym, but now that the official forums will require use of first and last name, we are required to link our real names to an MMO in a worldwide public forum in order to get tech support/report bugs. This is over-the-top. Privacy may be more and more an illusion these days, but that doesn't mean I need to pay money to give it up.

Jul 8th, 2010
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